Return & Refund Policy

30-Day Return Policy

We provide a 30-day return window. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

The item must be in its original, unused condition and returned in its original packaging.

A valid proof of purchase is required.

How to Initiate a Return

To start a return, contact us at help@evadia.shop with the following details:

  • Order number and full name
  • Proof of purchase (e.g., an order confirmation screenshot)
  • Reason for the return, along with images or videos if the item is defective or damaged

Refund Process

Once we receive and inspect the returned item (typically within 72 hours), the refund will be processed within 7 days.

Please note that depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately. We will arrange for a replacement or issue a full refund.

Exchange Policy

Exchanges are only available for defective, incorrect, or damaged items. Please reach out to us to arrange an exchange.

Return Shipping Costs

  • We cover return shipping costs for defective or incorrect products.
  • Customers are responsible for return shipping costs for non-defective products.
  • Shipping fees are non-refundable for orders placed incorrectly by the customer.

Order Cancellations

Orders can be canceled within 12 hours of placement. After this timeframe, cancellation requests may not be accommodated.

If you have any questions or need assistance, feel free to reach out.

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